Frequently Asked Questions (FAQs)
Below are some of our more frequently asked questions. If you have a question below that we have not answered. Please call us at (403) 293-5600 to discuss your needs.
Q) What should I bring in to my first visit to the clinic?
A) Please bring in both your Alberta Health Card and a piece of photo ID as well as a list of all medications or the medication bottles themselves. If you do not have your Alberta health card we may be able to retrieve your health card number but we require a photo ID to prevent identity theft and fraud.
If you are visiting from out of the province or have been in Alberta for less than 3 months you may be able to use your home province health card.
If you do not have an Alberta Health card or any provincial health card you will be required to pay out of pocket.
Q) Do you accept walk-ins?
A) Yes, we welcome walk-ins during our clinic hours. On occasion walk-in hours may be closed due to the number of patients waiting. We encourage patients to call before coming in as a walk-in. Appointments have priority and walk-ins are seen in between appointments.
Q) Where can I go or get medical advice after hours, when the clinic is closed?
A) If you require immediate attention please call 911 or go to your nearest emergency department. If you have a serious concern but feel that it’s not an emergency please contact the Calgary health link line at 403-943-5465. Please keep in mind that the Pineridge Medical Clinic does not provide emergency care.
Q) Can I have my prescription filled without having to see the physician, over the phone or by fax?
A) Patients requiring a prescription refill from their doctor are required to see them in person to ensure that the medication is appropriate, is required and no changes need to be made. We do not refill medications over the phone or fax. Please make sure you have enough medication to last till your next visit.
Q) Can I speak with my family physician over the phone during office hours?
A) Our Physicians are fully booked with appointments during office hours, so they are not able to answer phone calls. The best way to speak with them is to book an appointment or to come in as a walk-in.
Q) How can I see a specialist physician?
A) When necessary, your family physician will send a referral letter to a specialist’s office. Once the letter has been sent by the physician you will receive a call of your appointment from either our clinic staff or from the specialist’s office. Please give at least 3 weeks for an appointment time and keep in mind that with some specialists the wait time is longer.
Most specialists require you to confirm your appointment, so please do so once you have been notified. If you need to cancel or reschedule your appointment you must call the specialist office to inform them of your schedule. Note that many specialists charge for missed appointments.
Q) Can I get my test results over the phone?
A) Test results cannot be given over the phone in order to ensure the privacy of your health information and compliance with the Health Information Act (HIA). You will receive a call if the ordering physician would like to discuss the results with you or if there are results that concern them. If you have not received a call and would still wish to review your results, please feel free to book an appointment.
Q) What if I miss my appointment?
A) We do ask that 24 hours’ notice be given to reschedule or cancel an appointment in order to allow for other patients that greatly need an appointment to be scheduled in. There is a $20-30 fee for missed appointments.
If you still have a question that we have not answered above, please call us at (403) 293-5600 to discuss your needs.